Question 1

Do you offer recurring cleaning services?

Accepted Answer

Yes, we do!  We offer flexible scheduling to fit your needs. Clients may choose weekly, bi-weekly (every 2 weeks), or every 4 weeks recurring cleaning services.

Contact us to discuss the best recurring cleaning plan for your home!

Question 2

Do you provide services for commercial properties or only residential?

Accepted Answer

We offer routine and deep cleaning services tailored to the needs of offices, retail spaces, warehouses, event venues, and other commercial properties.

Please contact our office at 681-895-4116 for more information.

Question 3

Do you handle special cleaning requests or specific areas of focus?

Accepted Answer

Most definitely, special requests are the backbone of our business.  We understand that each space is unique, and our goal is to tailor our services to your specific needs. If you have special cleaning requests or specific areas of focus, please communicate these details with us during your free consultation or when scheduling your service.

Question 4

Can I customize my bundled services package?

Accepted Answer

Absolutely! Our bundled services packages cover home cleaning and yard care, but you can customize them by adding Handyman and Hauling services. Whether it's a DIY project or a large-scale cleanup, we're here to help. Schedule a free consultation to create a package that suits your needs perfectly.

Question 5

How is pricing determined for your services?

Accepted Answer

We tailor our pricing to your specific needs, considering factors like service scope, property size, cleaning frequency, additional services, and location. We don't charge a service call fee, saving you money, especially if you use multiple services. You'll receive clear, competitive pricing in your estimate. During our free consultation, we'll discuss your requirements to ensure the pricing fits your needs perfectly.

Question 6

How long does a typical deep cleaning session take?

Accepted Answer

The duration of a typical deep cleaning session can vary based on factors such as the size of the home, its current condition, and the specific services requested. On average, a deep cleaning session for a standard-sized home might take anywhere from 4 to 8 hours. However, for larger homes or those requiring more extensive cleaning tasks, the timeframe could extend.

It's recommended to discuss the estimated duration with our team during the Free Consultation (https://book.housecallpro.com/book/In--Out-Home-Detailing/37044d38a1a440a2a65d40988bb9eb81?attribution=website)to ensure accurate expectations based on your unique requirements.

Question 7

Do I need to be home during the cleaning?

Accepted Answer

You don't need to be home during the cleaning, but it's up to you. Many clients schedule cleanings while they're away to avoid disruptions. If you prefer to be home or have specific instructions, our team is flexible and accommodating. Please share any preferences or instructions about access, security systems, or specific areas of focus to ensure we meet your expectations.

Question 8

Are your cleaning products safe and environmentally friendly?

Accepted Answer

We prioritize the use of safe and environmentally friendly cleaning products in our regular operations. We strive to choose products that are gentle yet effective. However, in specific cases where challenging situations like extreme odors require specialized treatment, we may use targeted solutions to address those unique challenges. Rest assured, our team is trained to use such products responsibly, and we are continually exploring innovative and eco-friendly alternatives to minimize our environmental impact.

If you have specific concerns or preferences, please feel free to discuss them with us during your free consultation.

Question 9

How far in advance do I need to schedule an appointment?

Accepted Answer

The ideal lead time for scheduling an appointment can vary based on factors such as the size of the home, the scope of the cleaning needed, and the overall demand for services. However, a general guideline is to schedule appointments at least one to two weeks in advance to secure your preferred date and time. This advance notice allows us to allocate the necessary resources and plan our schedule effectively.

That said, we understand that there are situations that may require more immediate attention. If you have an urgent request or need a last-minute appointment, please reach out to our team, and we'll do our best to accommodate your needs based on availability.

Question 10

What happens if I need to reschedule or cancel my appointment?

Accepted Answer

We understand that plans may change. If you need to reschedule or cancel your appointment, we kindly ask for advance notice. Please reach out to us by phone or text message, at 681-895-4116 and we will work with you to find a suitable alternative date and time. Your satisfaction is important to us, and we appreciate your understanding.

See our Policies (https://www.inandoutwv.com/policies)page for more information about our Cancellation & Rescheduling policy.

Question 11

Can I schedule services on weekends or holidays?

Accepted Answer

We are happy to accommodate such requests with advanced notice or in emergency situations. Please call us at 681-895-4116 or schedule a free in-home consultation to discuss your specific needs, and we will work together to find a suitable solution.

Question 12

What measures do you take to ensure the security of my home?

Accepted Answer

The security of you and your property is one of our highest priorities. Our team consists of trained and background-checked professionals committed to maintaining a secure environment. We take precautions such as secure entry protocols, careful handling of keys, and strict confidentiality to ensure the safety and peace of mind of our clients.

Question 13

Are your cleaning technicians background-checked?

Accepted Answer

At In & Out Home Detailing, we understand that inviting someone into your home requires trust. That’s why all of our employees undergo comprehensive background checks as part of our hiring process. These checks include criminal history and employment verification, ensuring our team meets the highest standards of integrity and professionalism.
We are fully insured and comply with all applicable privacy laws to protect both our clients and employees. While we cannot share individual background check details, you can trust that we are committed to providing a safe and reliable service.
Your peace of mind is our top priority, and we’re here to deliver dependable, high-quality service with every visit.

Question 14

Do you offer any discounts or promotions for recurring services?

Accepted Answer

We do offer Bundled Service packages.  For clients seeking recurring services, we're open to discussing customized arrangements and potential discounts based on the nature and frequency of the services required. Your satisfaction and convenience remain our top priorities, and we're here to accommodate your unique service needs.

Question 15

Can I book services online?

Accepted Answer

Due to the personalized nature of our services, the booking of specific services cannot be done online. However, to kickstart the process, you can easily schedule a complimentary consultation online by clicking on the "Book Now" button anywhere on our site. This consultation allows us to understand your unique needs and preferences, ensuring that the services and pricing we provide are tailored precisely to what you require.  We appreciate your understanding as we strive to provide you with the most personalized and effective services possible.

Question 16

What if I'm not satisfied with the cleaning?

Accepted Answer

Your satisfaction is our priority. If you're not completely satisfied with our work, let us know within 24 hours of completion, and we'll make it right. We stand by our results and are committed to ensuring you have a hassle-free experience. Your feedback is invaluable, and we're here to address any concerns promptly. For more details, see our Policies page.

Question 17

Are there any specific preparations I need to make before the cleaning team arrives?

Accepted Answer

We recommend a few simple preparations before our team arrives. Please take a moment to clear surfaces, secure pets, communicate any special requests, ensure accessibility, and provide convenient parking if applicable. These preparations contribute to a more efficient and effective cleaning process. We appreciate your cooperation, and if you have any questions or specific concerns, feel free to let us know.

Question 18

How do I pay for your services, and what payment methods do you accept?

Accepted Answer

We offer various convenient payment methods, including:

• Credit/debit cards
 • Mobile payment apps
 • Online bank transfers
 • ACH transfers
 • Cash
 • Checks

For online payments, we provide a secure link within the emailed invoice, ensuring a straightforward process for those who choose to receive invoices electronically.

Please note:  We DO NOT accept checks for first-time clients, including cashier's checks.

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